Guest Relationship Spec (Call Center Rep)

Provide a Target branded guest experience to each guest with specialized calls for Target Visa, Target Card and Target Check Card retention, disputes and acquisition initiatives. Proved a Target branded experience to Target Stores related to credit services, check and credit authorizations. Provide call support when needed for Target Visa and Target Card guest service. Efficiently and effectively handle incoming calls with high quality and professionalism, while achieving performance and service goals. Appropriately establish relationships with guests by making strong connections and adding unexpected value to each guest experience in order to enhance and deepen guest relationships, drive guest loyalty and increase sales. Deliver the same high level of service to store team members and merchants with guests.


Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As a Guest Service Specialist, you'll take the lead as you…

• Manage escalated calls from guests and team members with a high level of professionalism
• Support all previous acquired skills as well as other Call Center functions
• Provide team members assistance, training, and mentoring as needed
• Identify underlying guest and/or system issues and drives resolution
• Analyze financial reports and credit bureau information for the purpose of granting or denying credit
• Identify and track guest service issues in order to provide feedback on resolving current processing issues

Requirements

• Consistently demonstrates patience and professionalism
• Consistently demonstrates flexibility and a positive attitude
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• Analytical and decision making skills
• Post high school education