Pharmacist Agent Rx Call Center - Full-time / Part-time

Job Category: Call Center, Customer Service, Pharmacist, Pharmacy Operations - Retail

Clinical Licensure Required : Pharmacist

Job Type: Full Time Position Summary:

Work as part of the Retail Pharmacy Call Center team to ensure that each patient has a positive interaction with CVS/pharmacy. Deliver complete satisfaction by serving each patient according to Customer Care standard operating procedures and CVS Caremark’s purpose, strategy and values.

Customer Service:

•Deliver high quality services to patients and physicians in a high-paced call center environment

•Handle various call types, including clinical assistance support for Pharmacy Technicians

•Provide relevant clinical information to patients when necessary

•Handle each call in an efficient, courteous and professional manner

•Able to effectively assess and diffuse difficult situations

•Escalate issues to appropriate leadership as needed

•Adhere to Call Center key performance indicators at all times: secure privacy and confidentiality as required by HIPAA, company and departmental guidelines, adhere to organizational procedures, employ effective communication methods to maintain call control, document appropriate comments in patient records, act in alignment with all State Regulations and Federal Laws and have ability to interface / use required call center technology.

Operations:

•Effectively communicate and interact with all healthcare professionals

•Participate in required Call Center operational meetings and training sessions

•Support ongoing training and development programs for Call Center support staff

•Ensure current licensure through timely completion of required professional development (CE’s)

•Demonstrate appropriate office conduct at all times Required Qualifications:

RI and MA Pharmacist licenses required, or ability to secure licensure prior to start of employment Extensive pharmacy knowledge and experience in the practice of pharmacy Excellent oral and written communication skills Demonstrated ability to work as part of a high-performing team Highly dependable and self-directed Ability to quickly assess and adapt to constantly changing situations Flexibility in work schedule is needed due to varied needs of our business Preferred Qualifications:

Retail pharmacy experience a plus Practical application of pharmacy technology and call center processes and procedures preferred Education:

Pharmacy Degree (Bachelor or Doctor) required. Business Overview:

CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking

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