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Associate Account Management II - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Aurora, Colorado |
About this job
Internal Bidding Period: May 6, 2015 - May 8, 2015
* May fill at a higher level*
Manage business processes that support achieving & maintaining optimal business position in order to sustain & grow membership. Promote group Account Mgmt client servicing functions & preparation of information to existing accounts to ensure deadlines are met & a timely response given to inquiries. Create sales opportunities through targeted external customer facing enrollment activities, effective relationships w/ brokers/consultants & front line benefit contacts, to increase membership, build support for KP, & enhance group customer loyalty & retention. Monitor & maintain data integrity w/in sales systems, accounts & book of business in order to improve external communication, sales performance, & book of business mgmt.
Essential Functions:
* Track, monitor & ensure that contracts, pricing & membership accounting have accurate information & implement the negotiated terms of the final renewal w/ focus on business processes.
* Independently resolve complicated & sensitive employer-initiated concerns in order to build purchaser loyalty & retain membership.
* Understand & implement account strategy, goals, & financial position for developing the RFP.
* Coordinate the flow of information in order to keep the process moving to meet strategic objectives.
* Through ongoing account contacts, identify situations that may signal opportunities for growth for KP & alert account manager.
* Identify & act on enrollment opportunities including: presentations; benefit fairs; health fairs; & Q&A sessions.
* Identify, analyze & report trends and/or systematic issues w/in a book-of-business as they become apparent & provide solutions & possible opportunities for growth.
* Identify knowledge network key resources & link capability to account strategy & service issues.
* Participate in Account Strategy sessions & work on targeted accounts in conjunction w/ the Account Manager.
* Act as the primary point of contact for group customer contacts as related to contracts, benefits, rates or renewal activities.
* Understand the customer's business & business challenges. Know customer's Human Resources & Benefits staff & how decisions get made.
* Create & increase credibility by demonstrating knowledge of each customer's unique benefit package.
* Engage in face-to-face customer meetings to help facilitate positive relationships & gain feedback necessary to collaborate & properly assess needs, as applicable.
* Employ appropriate sales systems to accurately maintain account information.
* Ensure accurate enrollment process, payment arrangements & contract is understood, agreed to & met.
* Collect specific business information & competitive data required for account strategies by established deadlines.
* Ensure accurate & complete data is entered into correct business applications.
* Analyze data & alert account manager to outliers or potential problems.
* Ensure timely submission of reports as directed by the account manager.
* If for Small Business Unit:
* Accountable for business processes & administrative requirements to support assigned accounts.
* Establish & maintain relationships w/ front line business owners in support of assigned Account Manager.
* Perform in-field demonstrations & teachings to employers & brokers on KP online technology to facilitate maximization of all KP online tools.
* Explain & negotiate complex underwriting methodology w/ client & advisors.
* If for Cross Regional/Multi-State:
* Lead and/or collaborate in the coordination cross regional growth opportunities.
* Participate in interregional account teams to coordinate renewals & ensure creation of a single uniform presentation.
Basic Qualifications:
Experience
* Two (2) years of experience in sales, telemarketing, customer service in an office setting, claims, or marketing.
Education
* Bachelor's degree in marketing, finance, business administration OR four (4) years of experience in sales, telemarketing, customer service in an office setting, claims, or marketing.
License, Certification, Registration
* N/A.
Additional Requirements:
* Life & Health Colorado insurance producer's license within 90 days of hire date.
* Demonstrated record of meeting individual business objectives.
* Experience using customer service skills with the ability to articulate and respond to issues.
* Proficiency in computer and analytic skills.
* Experience creating client presentations using Microsoft Office programs and use of client databases.
* Experience using effective verbal and written communication skills.
* Experience in strong interpersonal, presentation, and persuasion skills.
Preferred Qualifications:
* Two (2) years of experience in sales, account management or health plan administration in healthcare or health insurance industry.
* Background experience in brokerage/consultant, insurance carrier, TPA, or benefits administration provides an advantage.
* One (1) year of experience with employee group benefits.
* One (1) year of experience in underwriting processes, healthcare products, and contracts.
* Demonstrated understanding of current/future trends and changes in healthcare/health insurance laws/regulations.
* Demonstrated understanding of competitor's strengths, weaknesses and strategies.
* May fill at a higher level*
Manage business processes that support achieving & maintaining optimal business position in order to sustain & grow membership. Promote group Account Mgmt client servicing functions & preparation of information to existing accounts to ensure deadlines are met & a timely response given to inquiries. Create sales opportunities through targeted external customer facing enrollment activities, effective relationships w/ brokers/consultants & front line benefit contacts, to increase membership, build support for KP, & enhance group customer loyalty & retention. Monitor & maintain data integrity w/in sales systems, accounts & book of business in order to improve external communication, sales performance, & book of business mgmt.
Essential Functions:
* Track, monitor & ensure that contracts, pricing & membership accounting have accurate information & implement the negotiated terms of the final renewal w/ focus on business processes.
* Independently resolve complicated & sensitive employer-initiated concerns in order to build purchaser loyalty & retain membership.
* Understand & implement account strategy, goals, & financial position for developing the RFP.
* Coordinate the flow of information in order to keep the process moving to meet strategic objectives.
* Through ongoing account contacts, identify situations that may signal opportunities for growth for KP & alert account manager.
* Identify & act on enrollment opportunities including: presentations; benefit fairs; health fairs; & Q&A sessions.
* Identify, analyze & report trends and/or systematic issues w/in a book-of-business as they become apparent & provide solutions & possible opportunities for growth.
* Identify knowledge network key resources & link capability to account strategy & service issues.
* Participate in Account Strategy sessions & work on targeted accounts in conjunction w/ the Account Manager.
* Act as the primary point of contact for group customer contacts as related to contracts, benefits, rates or renewal activities.
* Understand the customer's business & business challenges. Know customer's Human Resources & Benefits staff & how decisions get made.
* Create & increase credibility by demonstrating knowledge of each customer's unique benefit package.
* Engage in face-to-face customer meetings to help facilitate positive relationships & gain feedback necessary to collaborate & properly assess needs, as applicable.
* Employ appropriate sales systems to accurately maintain account information.
* Ensure accurate enrollment process, payment arrangements & contract is understood, agreed to & met.
* Collect specific business information & competitive data required for account strategies by established deadlines.
* Ensure accurate & complete data is entered into correct business applications.
* Analyze data & alert account manager to outliers or potential problems.
* Ensure timely submission of reports as directed by the account manager.
* If for Small Business Unit:
* Accountable for business processes & administrative requirements to support assigned accounts.
* Establish & maintain relationships w/ front line business owners in support of assigned Account Manager.
* Perform in-field demonstrations & teachings to employers & brokers on KP online technology to facilitate maximization of all KP online tools.
* Explain & negotiate complex underwriting methodology w/ client & advisors.
* If for Cross Regional/Multi-State:
* Lead and/or collaborate in the coordination cross regional growth opportunities.
* Participate in interregional account teams to coordinate renewals & ensure creation of a single uniform presentation.
Basic Qualifications:
Experience
* Two (2) years of experience in sales, telemarketing, customer service in an office setting, claims, or marketing.
Education
* Bachelor's degree in marketing, finance, business administration OR four (4) years of experience in sales, telemarketing, customer service in an office setting, claims, or marketing.
License, Certification, Registration
* N/A.
Additional Requirements:
* Life & Health Colorado insurance producer's license within 90 days of hire date.
* Demonstrated record of meeting individual business objectives.
* Experience using customer service skills with the ability to articulate and respond to issues.
* Proficiency in computer and analytic skills.
* Experience creating client presentations using Microsoft Office programs and use of client databases.
* Experience using effective verbal and written communication skills.
* Experience in strong interpersonal, presentation, and persuasion skills.
Preferred Qualifications:
* Two (2) years of experience in sales, account management or health plan administration in healthcare or health insurance industry.
* Background experience in brokerage/consultant, insurance carrier, TPA, or benefits administration provides an advantage.
* One (1) year of experience with employee group benefits.
* One (1) year of experience in underwriting processes, healthcare products, and contracts.
* Demonstrated understanding of current/future trends and changes in healthcare/health insurance laws/regulations.
* Demonstrated understanding of competitor's strengths, weaknesses and strategies.
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