Customer Services Analyst

We have a full-time/part-time opening for a Customer Services Analyst.

Must be able to work various shifts per week.

Manpower is currently recruiting for a Customer Services Analyst position for one of our clients in Greensboro, NC! Job Responsibilities: *Provide superior customer service and support in all aspects of customer requests - entering incidents, resolving problems submitted via live calls, emails, and voicemails, forwarding work orders to 2nd level groups, and incident follow up/ownership to the satisfaction of the customer *Maintain a strong focus on the quality of service delivered, taking a 'customer care' perspective *Document all calls and actions taken in approved incident tracking software *Maintain data integrity through accuracy and thoroughness of incident data entry *Make full use of standard problem and resolution practices via Standard Operating Procedures, standard incident descriptions, and via the Knowledge Base SOP when processing requests *Develop and maintain understanding of our customer's business processes *Escalate customer issues when appropriate Requirements: *High school diploma or its equivalent *6+ years of experience in field Hours: Candidate must be able to work shifts within that hours of 6am to 8pm Contract Length: 6 months Pay: $26.00/hr For additional details on this role contact: Elle Hanson Email: elle.hanson@manpowergroup.com Phone: 414-982-1959 ex.173 Please go to www.manpowerjobs.com and create a profile with us and contact this recruiter directly. When emailing or calling, please reference Advert ID#231980 NOTE: Please DO NOT contact your local manpower office directly, as this position is not being serviced out of that office, please reach out to the recruiter listed above. Manpower is an Equal Employment Opportunity (EEO) Employer.