Wine Sales Professional - Full-time

Description

A glimpse at the job:

At Wegmans, helping our customers make great meals easy includes providing the perfect accompaniments to complete their meal from departments like our Wine Shop. In the role, you will provide Wegmans customers solutions to questions varying from product features & benefits to meal pairing suggestions. Working with departments throughout the store, you will drive sales by creating interest and enthusiasm for wine, while providing the award winning incredible customer service Wegmans is known for. If you’re an outgoing people person looking for the opportunity to work closely with team members and customers, this could be the position for you!



I will add value by:

Providing Incredible, Knowledge Based Customer Service

• Provide incredible customer service by enthusiastically sharing knowledge about products and introducing new ways to enjoy them
• Proactively engage in conversations with customers by inviting them to discuss needs and provide them with products and personalized solutions which meet their needs
• Build relationships with customers by creating a familiar atmosphere and consistently seeking out customer feedback and communicating results with managers to improve the shopping experience
• Effectively communicate with a diverse array of customers varying in wine knowledge

Ensuring High Quality Products & Ingredients

• Act as a product expert within work area and transfer that knowledge to customers and employees
• Continuously learn about new products and services offered at Wegmans by utilizing company approved training materials, participating in training opportunities including company sponsored trips and classes, vendor training sessions, and attending conferences when appropriate
• Highlight Wegmans unique products by going after sales using knowledge based service, unique merchandising, and collaboration with other departments
• Pair products which complement each other by using taste profiles which match customer needs
• Continuously Improving Results
• Increase sales for a given department, product, or category by helping to create knowledge based service focus within the department
• Gather and assemble data for analysis including; items sold, net sales and shrink
• Increase sales by learning about and targeting new or company driven products within specified area
• Partner with Department and Area Manager to identify products to sell, setting sales goals, and analyzing results

Living Who We Are

• Work hands-on with employees to teach, encourage, and empower them to take on new responsibilities while utilizing training and career development planning tools to monitor progress
• Maintain and encourage two-way communication by reaching out and getting to know all employees
• Embrace diversity of people and thought by leveraging differences to make the department stronger, and listening to others’ perspectives and including them in decision making processes
• Preserve our culture and focus on Keeping Wegmans the Best by putting our people first and living our values to ensure Wegmans remains a great place to work
• Properly handling all product and equipment in accordance with food safety and safety guidelines with the aim of reducing shrink in the department
• Upholding state regulations and Wegmans policies during the sale of alcohol with no exceptions or violations

Qualifications

What abilities I must bring to the table to be considered:

• Demonstrated wine knowledge
• Knowledge of food and wine pairings
• Wine sales proficiency
• The ability to educate our staff and customers on different selections and wine regions
• Helps customers make great meals easy by providing Knowledge Based Service, sharing ideas for pairing, building relationships with customers, making the experience fun
• Demonstrated ability to guide customers to make a purchase
• Demonstrated excitement for people and products
• Basic Computer Skills
• Work towards continuous improvement to encourage change; find ways to increase profitability and productivity; and improve processes, products & customer service in the department(s)
• Use data analysis, wisdom, experience, judgment, and past actions as well as input from other sources for decision making, always considering the impact on customers, sales and contribution (profit)
• Relate well to others using interpersonal savvy to foster two-way communication and develop effective relationships; recognize differences in communication styles and maintain composure
• Inform others using various communication tools to provide meaningful, accurate information people need to make decisions
• Maintain a safety focus by ensuring safety standards are followed, teaching safety practices to employees, looking for ways to improve safety, solving safety problems, and looking for ways to exceed safety standards and reduce risk potential
• Assist with meal preparation and planning by providing customers with proper recommendations, helping to make great meals easy

Work environment:

• Work involves continuous interaction with customers and co-workers in a fast-paced environment
• Typical motions include repetitive hand and arm movements, bending and reaching
• Responsible for moving and lifting up to 40 pounds with a maximum weight lifted of 50 pounds occasionally
• May be exposed to some seasonal outdoor temperatures and weather
• Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
• This position will travel between all Massachusetts stores located in Chestnut Hill, Northborough, Burlington, and Westwood

Other:

• Employment at Wegmans may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check.

Age Requirement: Must be 21 years or older.

Days/Hours Requirement: Full Time applicants are required to have an open availability Monday - Saturday, between the primary operating hours of 6am–Midnight. Full time employees are typically scheduled a minimum of 40 hours/week, including evenings and weekends to meet business needs. Our existing stores experience busy sales patterns on the weekends. All hourly employees will earn time and one-half on Sunday.