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Front Desk Agent - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 270 W 10000 S Sandy, Utah |
About this job
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.
This position is available now
To apply, please email your resume to:
Travis Lindquist
Assistant General Manager
travis.lindquist@marriott.com
Residence Inn by Marriott
270 W 10000 S
Sandy, UT 84058
www.marriott.com/slcsy
801-561-5005
Responsibilities
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Qualifications
*The hours of this position are:
This is a full-time position, between 32 hours to 40 hours per week. Shifts will rotate as follows:
Up to 2 shifts per week on the 7-3PM shift
Up to 3 shifts per week on the 3-11 PM shift
You must be flexible to work both AM and PM shifts as needed. Weekends and holidays are required on all front desk positions.
Beginning wage: $10.50/Hour
Health/Dental/401K
This position is available now
To apply, please email your resume to:
Travis Lindquist
Assistant General Manager
travis.lindquist@marriott.com
Residence Inn by Marriott
270 W 10000 S
Sandy, UT 84058
www.marriott.com/slcsy
801-561-5005
Responsibilities
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Qualifications
*The hours of this position are:
This is a full-time position, between 32 hours to 40 hours per week. Shifts will rotate as follows:
Up to 2 shifts per week on the 7-3PM shift
Up to 3 shifts per week on the 3-11 PM shift
You must be flexible to work both AM and PM shifts as needed. Weekends and holidays are required on all front desk positions.
Beginning wage: $10.50/Hour
Health/Dental/401K
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