Customer Service Representative - Full-time / Part-time

Requirements:

• At least 1 year of customer service experience in a call center
• Experience handling high volume incoming phone calls
• Strong computer skills

Job duties:
* Answer incoming calls from callers from various municipalities in a quick and timely manner. (handling about 40 calls a day)
* Log all calls/conversations in the company's database immediately after each call.
* Prepare payment plans for taxpayers requesting those from the various jurisdictions.
* Escalate calls to the appropriate individuals depending on the individual caller.
* Log any correspondence that comes into the office and routes to the appropriate asset manager.
* Perform at a very high level of quality and efficiency while adhering to all customer service standards.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.