Scheduling / Staff Coordinator

Scheduling / Staff Coordinator:  North Denver Metro Area

Company Profile

Home Instead Senior Care is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1,000 independently owned and operated franchises in 14 countries. Non-medical services include companionship, meal preparation, medication reminders, light housekeeping, incidental transportation and personal care. Our services are performed by screened, trained and bonded employees for as little as 3 hours a day up to 24 hours a day, 7 days a week.

Our company is built upon a set of core values, including integrity and passion for our senior population. These values have been instrumental in our success. You will be working with an experienced and dedicated group of professionals who have helped Home Instead Senior Care excel into one of America's fastest growing and respected companies as recognized by the Denver Business Journal, The Wall Street Journal, Entrepreneur Magazine, and Time Magazine.

Job Description

In this fast-paced and dynamic role, you will perform a variety of duties in the coordination of scheduling care for our clients. You will have the opportunity to communicate daily with the aging adult population and will provide critical support for our professional CAREGivers by planning and developing consistent schedules. We are looking for a motivated, driven professional to join our successful, experienced and supportive team as we continue to grow.

This is a full-time position, Sunday through Thursday (or Saturday through Wednesday if mutually acceptable to applicant and the North Denver office).  

Compensation: approximately $35,000 annual salary, depending on experience. Please note salary is in addition to earned quarterly bonus.

Primary Responsibilities

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of positive relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing our software system.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Follow up on CAREGiver and client concerns as needed.
• Demonstrate open and effective communication with colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Position Qualifications

• High integrity
• Excellent customer service skills
• Excellent organizational skills and attention to detail
• Computer proficiency
• Excels in a fast-paced environment
• Flexible
• Quick and efficient decision maker
• Can perform with a sense of urgency
• Enjoys working as part of a team
• Sense of humor
• Complete a criminal background, MVR, drug screen and reference checks
• Ability to work occasional evenings
• Passion and knowledge of aging adult population preferred

Benefits

Home Instead Senior Care provides the following:

• Retirement plan with company match
• Attractive bonus program
• Group health insurance
• Paid vacation, personal leave, and sick time

Each Home Instead Senior Care franchise is independently owned and operated and practices equal employment opportunities.


Principals only. Recruiters, please don't contact this job poster.

Please do not contact job poster about other services, products or commercial interests.
 

Each Home Instead franchise is independently owned and operated.