Guest Service Agent - Full-time

AC by Marriott at Buckhead Phipps Plaza

AC Hotels believes that purposeful design improves our lives. Our hotels are guided by the philosophy that everything should have a “why.” We carefully curate the things that you need and edit out what you don’t. By stripping away the unnecessary, we uncover beauty in the essentials.

We are looking to attract innovative, discerning, and refined talent that uniquely expresses the modern, “worldly” character of the brand through every touch-point.  This is an opportunity for you to express your creativity and join our opening team.

AC Hotels by Marriott® is an upper-moderate tier lifestyle brand within the Marriott International, Inc., global collection of 19 brands. The brand design features clean, simple and crisp lines, marrying sophisticated European style with a distinctly modern feel. 

AC Hotels started in 1998 in Spain by hotelier Antonio Catalan, whose initials were the inspiration for the brand name, AC.  80 Hotels are currently open in Europe: Spain, Italy, Denmark, France, Turkey and Portugal.

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
• Welcome and serve guests in person and over the phone everyday. 
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.