Customer Account Exec - Supervisor

COACH. MENTOR. PROBLEM SOLVER.
Set a new standard
for service excellence
When a customer calls with a service or technical issue, your team s responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you re coaching your team to deliver great service -- or working directly with the customer we ll count on you to set the standard.
In this leadership role, you ll lend your expert guidance to our Account Executives to make sure each customer call results in a positive, productive outcome. You ll work to build a team committed to reaching and surpassing sales, service and operational business goals. And you ll provide feedback and career development goals that enhance the team s knowledge of the industry, products, and quality customer service. As a supervisor, you ll partner with other leaders to share ideas, ensure positive working relationships and foster effective communication.
In addition to strong motivational, team-building and communication skills, you ll need to be comfortable as the go-to for a wide range of customer service situations, many requiring exceptional tact and diplomacy. The flexibility to work nights and weekends as needed is essential. A bachelor s degree in business (or the equivalent) and 4-7 years of related experience are musts.
If you re a natural team-builder looking to build a career that lets you deliver a quality experience for every XFINITY customer, we d like to hear from you.
To get started on this new and exciting path, please use the link below to review the full job description and complete an application.