DFW Part-Time Customer Service/Driver

Description

Operate company vehicles (driving, parking and passenger pick-up) in support of sale day events and general auction operations. Includes movement of vehicles to, from, and on auction property.

Non- transportation days: Work with the marketing department on dealer outreach call campaigns, on-site and in lane promotions, and inactive and new buyer initiatives.

• Operate all vehicles in a safe manner and in compliance with all applicable company policy and procedures and traffic laws and regulations.
• Observe rules of the road and demonstrate courtesy and defensive driving techniques.
• Drive vehicles to and from the auction, the airports, and hotel locations as assigned.
• Provide excellent customer service to dealer reps, account representatives, rental agents, etc.
• Comply with all jobs related safety and health procedures.
• Make weekly calls and record the nature of those calls as directed by the supervisor; call volume will fluctuate on a weekly basis.
• Assist the marketing department with on-site event set-up and tear down.
• Assist the marketing department with in-lane promotions during our sales events between the hours of transportation duties

• Frequently considers what the best way to do things and looks for ways to streamline and/or improve work processes
• Draws from a variety of sources and experiences to identify alternative solutions
• Adapts in the face of ambiguity or uncertainty

• Focuses on customer needs, preferences and travel patterns
• Consistently communicates with customers to ensure that they are taken care of
• Adapts personal style and approach to quickly establish rapport; maintains professional demeanor in all customer situations
• Must be punctual
• Has a good understanding of current auction promotions, events and seller portfolio
• Able to articulate current auction information as well as information about the DFW area and its surroundings

• Demonstrates a Whatever it takes type attitude
• Willingly provides assistance and support to others
• Works cooperatively with people from diverse backgrounds
• Addresses and resolves conflict directly and constructively
• Builds a relationship network within and across departments
• Drives Results: Plans appropriately for daily work and projects
• Delivers consistently strong performance that co-workers can rely upon
• Ensures manager and others are advised of problems or obstacles in sufficient time for action to be taken
• Recognizes when to escalate a problem to the next level and when to handle it individually
• Maintains a proper pace

• Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)
• Listens actively and carefully to others opinions and ideas
• Shares viewpoints openly and directly with others
• Shares timely information with relevant parties

• Seeks opportunities to acquire new knowledge and skills
• Shares own experience and expertise with others
• Accepts feedback openly, without becoming defensive
• Learns from experiences, including successes, setbacks, and/or resistance

Qualifications

Education & Specialized Knowledge:

• High School Diploma or equivalent preferred
• Valid Driver's License
• Ability to drive vehicles with standard or automatic transmission

Experience:

• Previous Customer Service Experience Preferred
• Bilingual (Spanish) Preferred

About Cox Automotive

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader, Dealer.com, Dealertrack, Kelley Blue Book, Manheim, NextGear Capital, vAuto, VinSolutions, Xtime, incadea and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com .

Organization: Cox Automotive

Primary Location: US-TX-Euless-12101 Trinity Blvd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Part-time

Unposting Date: Ongoing