General Manager, Commercial Operations - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful General Manager will have the following:

• Bachelor's degree from a four-year college or university; MBA preferred, or equivalent combination of education and experience.  
• At least 10 years of supervisory experience
• Exceptional analytical skills
• Ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment and demonstrate a sense of urgency
• Ability to lead cross-functional teams to accomplish tasks
• Ability to solve complex problems and juggle multiple priorities
• Excellent communication, presentation, organizational and management skills

Department Summary:

Commercial Services (DISH Business) is focused on providing market leading solutions for businesses and their customers.  Areas of focus include hotels, apartment complexes, hospitals, universities, senior living, corporate campuses, airline, enterprise and bars/restaurants.  The commercial operations team keeps the lights on at DISH Business, making sure new properties, existing properties and all partners can effortlessly deliver DISH service to our business partners customers. 

                             
Responsibilities:

The General Manager will be responsible for a team focused on driving growth in Dish’s Commercial business.  This is a vital role in the ongoing development of DISH subscriber and revenue growth.

Key responsibilities of your team will include:

• Providing operational support to Commercial partners including new account builds, disconnects, resolution of billing disputes and general customer service inquiries.
• Providing account management for Commercial’s direct portfolio of MDU properties, public private national accounts and business television (partner produced, DISH delivered) programming.
• Ensure profitability of all new Commercial individual deals and/or portfolio programs. 
• Liaison with multiple departments throughout DISH to support Enterprise and Commercial IT initiatives and continuous improvement.
• Project Management of Commercial specific initiatives which fall outside and are not supported by the Enterprise teams.
• Coordinate with and support the Commercial Sales and Business Development teams with the pursuit of new Commercial partners. 
• Provide first drafts and be subject manner expert for Commercial specific communications to our partners and drafting of Commercial business rules for Sales Operations and Legal approval and distribution. 
• In-depth monthly/weekly reporting, trending and analysis for all aspects of the Commercial business.   
• Support and continuous development of the Salesforce platform.