NOC Technician I

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

• A Bachelor’s Degree in Computer Science, MIS, or equivalent experience; in combination with 6 (six) months to 2 (two) years of experience working in a Network Operations Center or related support role required.
• Basic knowledge in Windows/Unix server platforms.
• Experience in infrastructure monitoring and management tools. Base knowledge in networking and system connectivity.
• Excellent communication and attention to detail skills, with an eagerness to provide outstanding customer service to both internal and external clients.
• Ability to define and analyze problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical, written or diagram form and deal with several abstract and concrete variables.
• This position will be our night shift starting at 6PM -6AM on a Thursday, Friday, Saturday schedule with alternating Wednesday's. Candidates must be comfortable with this aspect of the job since our team monitors the network 24/7.

SUMMARY

The NOC Technician I will take part in maintenance events and monitor the enterprise; respond to alerts, troubleshoot the issue, follow through to resolution and assist with Incident Management. The NOC Technician I will provide Tier 1 support for server and network environments including but not limited to routers/switches, circuit availability, vendor escalations, Windows/Unix support, and batch processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Thoroughly and accurately understand alerts / issues and follow through resolution.
• This position will be our night shift starting at 6PM -6AM on a Thursday, Friday, Saturday schedule with alternating Wednesday's. Candidates must be comfortable with this aspect of the job since our team monitors the network 24/7.
• Provide single point of contact duties for high-risk & service impacting events.
• Open and refer trouble tickets to the appropriate level of support, including escalating internally and externally.
• Answer and manage triage hotline during off hours.  Determine severity level and execute standard escalation procedure.
• Assist ITSD Service desk during off hours with Tier 1 support tasks, i.e. reset passwords.
• Strong communication skills with the ability to multitask and prioritize.
• This shift covers NIGHTs and WEEKENDS.