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in Spencer, IA
Area Manager Spencer IA - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Spencer, IA Spencer, Iowa |
About this job
- Implement delivery and service standards that ensure a world-class customer experience
- Lead one or more profit centers which may be in one or more physical locations
- Enforce safety standards within your depot; drive accountability of safe behaviors by coaching your team members and identify and remove risks
- Manage your team’s development, executing excellent performance management, offering coaching, and creating a culture where people like to work
- Recruit, interview, hire, on-board, and train new team members to set them up for long-term success
- Ensure successful customer service delivery as well as recovery - you will be your area’s point of contact for customer service communication and issue resolution with customers and the company call center
- Manage route productivity and asset/resource utilization; lead sales performance within an area of approximately $1.5-$4 million per year and you may oversee more than one location; maintain productive route structure by ensuring effective work hours and expectations are met, as well as route sequence integrity
- Effectively cascade key messages on areas of focus and strategic priority for the business and lead the team through changes
- Oversee the warehouse team to ensure execution of efficient warehouse operations; manage fleet assets for the location, including compliance with pre- & post-trip inspections, utilization of PM schedule, repair/maintenance breakdown pick-up, etc.)
- Conduct essential administrative duties such as payroll, banking, equipment support, resource scheduling, and daily reporting
- Review financial reporting/KPIs to make informed decisions on cost controls, route productivity, product inventory controls, maintenance of assets, depot supplies, profitability, etc.
- Implement and maintain compliance with all government and corporate programs and policies
Education: Bachelor's degree or equivalent
Years of Related Experience: Minimum of 5 years related experience (Sales Customer Service); 2 yrs direct leadership experience
Knowledge/Skills/Abilities: Proven leadership and team development (lead self lead others lead forward); Excellent communication and interpersonal skills; Ability to inspire coach and develop others through a shared vision and purpose; Ability to select high quality/caliber talent; Ability to engage and lead team meetings; Proven track record driving & executing best in class service; Drive a culture of execution; Understand Financial reporting/statements; Basic PC skills including: Microsoft Word Excel etc.; Proven sales and distribution management expertise in related industry (preferred). Must meet the Federal DOT eligibility requirements including appropriate driver's license and medical certification.
Req #: 18005322