Online Grocery Pick-Up Clerk - Part-time

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.h3Responsibilities/h3divp class="MsoNoSpacing"bEssential Job Functions:/b/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanOnline Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanIn-Store Grocery Shopper initiates and completes selection process for customers' on-line orders./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanOnline Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanIn-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanE-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanMeet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanAdhere to local, state, and federal laws, food safety procedures, and company guidelines./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanReceive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanRead and follow directions given in the note section/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanEnsure quality and freshness of all items chosen/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanCommunicate with customers via a portable phone and respond to calls in a professional and timely manner/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanRetrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanPick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanProcess the orders through the point of sale (POS) system/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanFollow policies and procedures to determine appropriate substitutions in the event of an out-of-stock/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanMaintain organization and cleanliness of staging areas and equipment/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanInspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanPerform required opening and closing procedures/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanAssist in training new e-Commerce team members/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanMeet/exceed productivity standards/span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanAbility to work cooperatively in high paced and sometimes stressful environment./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanAbility to manage conflict in a reasonable, nonconfrontational and cooperative manner./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanAbility to act with honesty and integrity regarding customer and business information./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanAbility to follow directions and seek assistance when necessary to resolve customer and business issues./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanProvide support and assistance through direct interaction with minors, individuals with special needs, and older adults./span/p p class="MsoNoSpacing" style="margin-left: 0.5in"span·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanspanMust be able to perform the essential job functions of this position with or without reasonable accommodation./span/p/divh3Qualifications/h3divdiv div div p class="MsoNoSpacing"bMinimum Position Qualifications:/b/p /div ul liAbility to work without supervision/li liAbility to read shelf tags/li liBasic math skills (i.e., counting, addition, and subtraction)/li liExcellent oral/written communication skills/li /ul /div div bbr//b /div div bDesired Previous Experience:/b /div div ul liAny experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier/li /ul /div /div/divh2Company/h2divdiv Based in California, Ralph’s merged with The Kroger Company in 1998. Today, we’re proudly serving Ralphs customers in over 180 stores throughout the state. /div div br /div div As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. /div div br /div div Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. /div div br /div div Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Ralphs family!nbsp; /div div br /div div spanQualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act./span /div div spanbr/span /div div spanIf you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management./span /div div p class="MsoNormal" style="mso-margin-top-alt:auto; margin-bottom:6.0pt"buspanWhat you’ll receive from us:/span/u/bspan/span/p p class="MsoNormal" style="mso-margin-top-alt:auto; margin-bottom:6.0pt"bspanThe Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:/span/bspan/span/p ul li style="mso-margin-top-alt:auto; margin-bottom:0in"spanA wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanFlexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanEmotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanValuable associate discounts on purchases, including food, travel, technology and so much more./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanUp to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanVast potential for growth, through an abundance of industry-leading training programs and diverse career pathways./span/li /ulbspanFor more information about benefits and eligibility, please visit /span/bspana href="https://www.krogerfamilycareers.com/en/sites/CX_2001/pages/5022" target="_blank" rel="nofollow"bspanour Benefits Page/span/b/a/spanbspan!nbsp;/span/b /div/div