Shift Leader - Full-time

pspan class="ql-size-small ql-font-robotoslab"Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies./span/ppspan class="ql-size-small ql-font-robotoslab" If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin’ Donuts franchisee is a great career choice.Our team is committed to making our guests’ day by serving them with a great product, with a smile.Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchis/spanspan class="ql-size-small ql-font-robotoslab" style="color: rgb(136, 136, 136);"e!/span/ppstrong class="ql-font-robotoslab ql-size-small"Responsibilities Include but not limited to: /strong/pullispan class="ql-font-robotoslab ql-size-small"Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner/span/lilispan class="ql-font-robotoslab ql-size-small"Deploy team members appropriately to meet guests’ needs and service standards throughout shift./span/lilispan class="ql-font-robotoslab ql-size-small"Support training of Crew Members as directed by General Manager or Assistant Manager./span/lilispan class="ql-font-robotoslab ql-size-small"Communicate goals and hold team members accountable for performance during shift./span/lilispan class="ql-font-robotoslab ql-size-small"Hold guests as highest priority and role model exceptional guest service./span/lilispan class="ql-font-robotoslab ql-size-small"Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems./span/lilispan class="ql-font-robotoslab ql-size-small"Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies./span/lilispan class="ql-font-robotoslab ql-size-small"Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift./span/lilispan class="ql-font-robotoslab ql-size-small"Ensure restaurant standards and marketing initiatives are properly executed during shift./span/lilispan class="ql-font-robotoslab ql-size-small"Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift./span/lilispan class="ql-font-robotoslab ql-size-small"Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager./span/lilispan class="ql-font-robotoslab ql-size-small"Comply with all restaurant, Brand, and franchisee policies./span/lilispan class="ql-font-robotoslab ql-size-small"Ability to follow and implement food and health safety guidelines to precision are essential/span/li/ulpstrong class="ql-font-robotoslab ql-size-small"Qualifications:/strong/pullispan class="ql-font-robotoslab ql-size-small"Must be able to fluently speak/read English/span/lilispan class="ql-font-robotoslab ql-size-small"Math and writing skills/span/lilispan class="ql-size-small" style="background-color: transparent;"Previous fast food/quick service restaurant experience required/span/lilispan class="ql-size-small" style="background-color: transparent;"Previous managerial experience preferred but not required/span/lilispan class="ql-font-robotoslab ql-size-small"Guest Focus – anticipate and understand guests’ needs and exceed their expectations./span/lilispan class="ql-font-robotoslab ql-size-small"Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment./span/lilispan class="ql-font-robotoslab ql-size-small"Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team./span/li/ulpstrong class="ql-font-robotoslab ql-size-small"Benefits Include:/strong/pullispan class="ql-font-robotoslab ql-size-small"Competitive Hourly Pay/span/lilispan class="ql-font-robotoslab ql-size-small"Employee Discounts/span/lilispan class="ql-font-robotoslab ql-size-small"Medical Insurance with Company contribution (full time employees)/span/li/ulpspan class="ql-size-small" style="color: rgb(0, 0, 0);"You are applying for work with a franchisee of Dunkin’ Donuts /Baskin-Robbins, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. © 2017. People Capital Group. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license./span/p