Service Engagement Team Leader

The pay range per hour is $25.00 - $42.50p style="text-align:inherit"/pp style="text-align:left"spanspanPay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at /spana href="https://corporate.target.com/careers/benefits" target="_blank"spanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspan class="WMM0"https://corporate.target.com/careers/benefits/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/aspanspan./span/span/span/pp style="text-align:inherit"/pdivdivpbspanALL ABOUT TARGET/span/bspan /span/p/divdivpspanspanWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. /span/spana href="https://corporate.target.com/about" target="_blank"spanuspanLearn more about Target here./span/u/span/aspanspan /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanALL ABOUT SERVICE amp; ENGAGEMENT/span/bspan /span/p/divdivpspanspanAdvocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, /spanspanusage/spanspan and /spanspanultimately guest/spanspan loyalty. Empowered to make shopping quick and easy for guests at the /spanspanchecklanes/spanspan, guest services, gift registry, pick-up and drive up while ensuring exceptional quality./span/spanspan /span/p/divdivpspan /span/p/divdivpbspanAt Target/spanspan,/spanspan we believe in our /spanspanleaders/spanspan having meaningful experiences that help them build and develop skills for a/spanspan career. The role of a Service and/spanspan Engagement Team Leader can provide you with the/spanspan skills and experience of/spanspan: /span/bspan /span/p/divdivullipspanspanG/spanspanuest service /spanspanfundamentals/spanspan,/spanspan /spanspanexperience/spanspan building a guest first team/spanspan culture/spanspan and driving loyalty/spanspan programs/span/spanspan /span/p/li/ul/divdivullipspanspanG/spanspanuest engagement; problem solving and resolution /span/spanspan /span/p/li/ul/divdivullipspanspanR/spanspanetail business fundamentals/spanspan /spanspanincluding/spanspan:/spanspan department sales trends, inventory management, guest shopping patterns, /spanspanpricing/spanspan and promotions strategies/span/spanspan /span/p/li/ul/divdivullipspanspanP/spanspanlanning department(s) daily/weekly workload to support business priorities and deliver/spanspan service and/spanspan sales goals/span/spanspan /span/p/li/ul/divdivullipspanspanL/spanspaneading a team of hourly team members; including skills in interviewing, developing, coaching, /spanspanevaluating/spanspan and /spanspanretaining/spanspan talent/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanAs a /span/bbspanService and Engagement Team Leader, no /span/bbspantwo days/spanspan are ever the same, but a typical day will /spanspanmost likely include/spanspan the following responsibilities:/span/bspan /span/p/divdivullipspanspanDemonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating /spanspanequitable/spanspan experiences./span/spanspan /span/p/li/ul/divdivullipspanspanLead/spanspan a team of passionate and knowledgeable Guest Advocates/span/spanspanspan, Servic/spanspane Advocates/span/spanspanspan and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest in/spanspanteraction/span/spanspanspans, quality of /spanspanservice/spanspan,/spanspan /spanspanresolution, driving/spanspan loyalty/spanspan and /spanspancleanliness standards/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanLead and /spanspandemonstrate/spanspan a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanUnderstand sales goal/spanspans, business reporting and guest insights to/spanspan plan and execute daily/weekly /spanspanworkload/spanspan,/spanspan /spanspanto deliver on store sa/spanspanles goals/spanspan,/spanspan /spanspanguest engagement/spanspan and troubleshoot/spanspan opportunity areas/spanspan as needed /spanspanthroughout the day/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanSupport /spanspanTarget Loyalty Programs /spanspanto /spanspanensure/spanspan your team /spanspancan/spanspan /spanspaneducate/spanspan and promote the suite of benefits, features and offerings that reward our /spanspanguest/spanspan and/or enhance their shopping experience/spanspan./spanspan /span/spanspan /span/p/li/ul/div/divdivdivullipspanspanSupport your /spanspandirect /spanspanleader/spanspan /spanspanby/spanspan /spanspanfollow/spanspaning/spanspan-/spanspanup/spanspan on training complet/spanspanion, checking for understanding/spanspan and supporting continuous education opportunities to drive /spanspanproficiencies/spanspan for all front of store experi/spanspanences/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanEngage in consistent, meaningful development conversations t/spanspanhroughout the critical touch points /spanspanwithin /spanspanthe /span/spanspanspanteams/span/spanspanspan career path/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanPersonalize recognition and appreciation/spanspan /spanspanof your team /spanspanto reinforce critical guest service behaviors and promote a positive te/spanspanam and guest centric culture/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanWith /spanspanguidance/spanspan from your direct leader/spanspan, /spanspanhelp l/spanspanead a/spanspan culture of accountability through clear expectations and performance management (/spanspanlisten, /spanspanobserve/spanspan, recognize and coach) on critical Se/spanspanrvice and Engagement behaviors/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanQuickly respond to any/spanspan /span/spanspanspanconcerns with a/span/spanspanspan /spanspanguest/span/spanspanspans/spanspan’/span/spanspanspan shopping experience by de-/spanspanescalating/spanspan the situation and ensuring your team understands and feels supported to /span/spanspanspanresolve or address/span/spanspanspan guest/span/spanspanspan concerns and issues/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanEnsure/spanspan /spanspanyour team/spanspan /spanspanmembers /spanspanstay /spanspanup-to-date/spanspan on /spanspanupcoming major promotions, brand launches and events/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanEvaluate candidates for open positions an/spanspand develop a guest-centric team/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanWork a schedule that /spanspanaligns/spanspan to guest and business needs (this includes early morning, evening, /spanspanclosing, /spanspanovernight shifts/spanspan,/spanspan /spanspanholidays/spanspan and weekends)/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanSupport and enable/spanspan /spanspanteam members/spanspan /spanspanto deliver /spanspanpick up /spanspanand /spanspandrive up/spanspan /spanspanorders/spanspan (including drive up /spanspanr/spanspaneturns and Starbucks)/spanspan efficiently and accurately to /spanspandigital/spanspan guests/spanspan, following all federal, /spanspanstate/spanspan and local /spanspanadult beverage/spanspan laws/spanspan. Support /spanspanguest services as needed./span/spanspan /span/p/li/ul/divdivullipspanspanD/spanspanemonstrate a culture of ethical co/spanspannduct/spanspan /spanspanand /spanspancompliance; l/spanspanead team to work in the same way and hold others accounta/spanspanble to this commitment/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanLead and /spanspandemonstrate/spanspan a safety /spanspanculture/spanspan through m/spanspanod/spanspane/spanspanling and recognizing safe behaviors, /spanspanidentifying/spanspan and corre/spanspanct hazards, holding team accountable to following safety expectations, /spanspanassisting/spanspan with incident response, an/spanspand reporting/investigating injuries /spanspantimely/spanspan and accurately. /span/spanspan /span/p/li/ul/divdivullipspanspanMod/spanspanel creating a welcoming experience by greeting guests as you amp; your team are completing daily tasks./span/spanspan /span/p/li/ul/divdivullipspanspanDemonstrate how to engage with guests when /spanspanassistance/spanspan is needed, engage with guests in a welcoming way, and help sol/spanspanve /spanspantheir/spanspan specific needs./span/spanspan /span/p/li/ul/divdivullipspanspanLead by thanking guests and /spanspanlet/spanspan them know /spanspanwe’re/spanspan happy they chose to shop at Target./span/spanspan /span/p/li/ul/divdivullipspanspanModel the execution of physical security processes in order to enhance the instore security culture./span/spanspan /span/p/li/ul/divdivullipspanspanSupport merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices/span/spanspan /span/p/li/ul/divdivullipspanspanIf applicable, a/spanspans a key c/spanspanarrier, follow all safe and secure training and processes/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanAddress/spanspan all store emergency and compliance needs/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanAll other/spanspan duties based on business needs/span/spanspan /span/p/li/ul/divdivpspan /span/p/div/divdivdivpbspanWHAT WE ARE LOOKING FOR/span/bspan /span/p/divdivpspan /span/p/divdivpbspanThis m/spanspanay/spanspan be the right job for you if:/span/bspan /span/p/divdivullipspanspanYou enjoy interacting and helping others - including guests that /spanspanshop/spanspan our store and fellow team members you work with/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanYou thrive in a fast-moving, highly /spanspanactive/spanspan and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. /span/spanspan /span/p/li/ul/divdivullipspanspanYou are open to working a flexible work schedule with varying hours, /spanspandays/spanspan or shifts (including nights, weekends, /spanspanholidays/spanspan and other peak shopping times)./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpspan /span/p/divdivpbspanThe good news is /span/bbspanthat we have some amazing training that will help teach you everything you need to know to be a /spanspanService and Engagement /spanspanTeam /spanspanLead/spanspaner/spanspan./spanspan /span/bbspanBut/spanspan,/spanspan there are a few skills you should have from the get-go:/span/bspan /span/p/divdivullipspanspanHigh school diploma or equivalent/span/spanspan /span/p/li/ul/divdivullipspanspanMust be at least 18 years of age or older/span/spanspan /span/p/li/ul/divdivullipspanspanPrevious/spanspan retail experience preferred, but not /spanspanrequired/span/spanspan /span/p/li/ul/divdivullipspanspanLead and hold others accountable/span/spanspan /span/p/li/ul/divdivullipspanspanAbility to communicate on multiple frequency devices and /spanspanoperate/spanspan handheld scanners, and other technology equipment as directed./spanspan /spanspanWork independently and as part of a team/span/spanspan /span/p/li/ul/divdivullipspanspanManage workload and prioritize tasks independently/spanspan and with a team/span/spanspan /span/p/li/ul/divdivullipspanspanWelcoming and helpful attitude/span/spanspan /span/p/li/ul/divdivullipspanspanEffective communication skills /span/spanspan /span/p/li/ul/divdivullipspanspanCapability to /spanspanremain/spanspan focused and composed in a fast-paced environment and /spanspanaccomplish/spanspan multiple tasks within established /spanspantimeframes/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:/span/bspanspan /span/spanspan /span/p/div/divdivdivullipspanspanAccess all areas of the building to respond to guest or team member issues/span/spanspan /span/p/li/ul/divdivullipspanspanInterpret instructions, reports and information/span/spanspan /span/p/li/ul/divdivullipspanspanAccurately handle cash register operations/spanspan,/spanspan cash transactions/spanspan,/spanspan and oversee cash office processes/spanspan as needed /span/spanspan /span/p/li/ul/divdivullipspanspanScan, /spanspanhandle/spanspan and move merchandise efficiently and safely, including /spanspanfrequently/spanspan lifting or moving merchandise up to 1/spanspan0/spanspan pounds and occasionally lifting or moving merchandise up to 4/spanspan4/spanspan pounds /spanspanwithout /spanspanadditional/spanspan assistance from others /span/spanspan /span/p/li/ul/divdivullipspanspanClimb up and down ladders as needed   /span/spanspan /span/p/li/ul/divdivullipspanspanFlexible work schedule (e.g., nights, /spanspanweekends/spanspan and holidays) and re/spanspanliable and prompt attendance necessary/span/spanspan /span/p/li/ul/divdivullipspanspanCapable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed/span/spanspan /span/p/li/ul/divdivullipspanspanAbility to remain mobile for the duration of a scheduled shift (shift length may vary)./span/spanspan /span/p/li/ul/divdivpspan /span/p/div/divp/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp/pp/ppbBenefits Eligibility/b/pPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_Cp/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAmericans with Disabilities Act (ADA)/b/pp style="text-align:inherit"/pp style="text-align:inherit"/pTarget will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.p style="text-align:inherit"/pp style="text-align:inherit"/p