Shift Leader

pWe are looking for Shift Leaders to join our Dunkin' team!/p pbr //p pShift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback./ppbr //p pbResponsibilities:/b/ppstrongTeam Environment:/strong/p ulliSupport a respectful team environment/liliCommunicate shift priorities, goals and results with team members/liliSupport the training of crew members as requested/liliProvide coaching and feedback to crew members/li/ul pbr //p pstrongOperational Excellence:/strong/p ulliCreate and maintain a guest first culture in the restaurant/liliResolve guest issues/liliEnsure Brand standards, recipes, and systems are executed/liliMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws/li/ul p /p pstrongProfitability:/strong/p ulliDrive sales goals and results/liliExecute restaurant standards and marketing initiatives/liliManage cash over/short during shift/liliEnsure all products are prepared according to Brand standards/li/ulpbr //p pbSkills and Qualifications:/b/pulliFluent in English/liliRestaurant, retail, or supervisory experience/liliMath and writing skills/liliBasic computer skills/liliAt least 18 years of age (where applicable)/liliHigh School diploma or equivalent, preferred/li/ulpbr //p pbCompetencies:/b/ppbr //p pstrongGreat Focus:/strong/p p• Understands and exceeds guest expectations, needs and requirements/p p• Displays a sense of urgency with guests/p p• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through/p p• Resolves guest concerns by following Brand recommended guest recovery process/p p /p pstrongPassion for:/strong/p p• Sets and maintains high standards for self and others, acts as a role model/p p• Consistently meets or exceeds goals/p p• Contributes to the overall team performance; understands how his/her role relates to others/p p /p pstrongProblem Solving and Decision Making:/strong/p p• Identifies and resolves issues and problems/p p• Uses information at hand to make decisions and solve problems; includes others when necessary/p p /p pstrongInterpersonal Relationships amp; Influence:/strong/p p• Develops and maintains relationships with team members/p p• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments/p