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in Lockport, NY
Customer Service Representative
•30 days ago
Hours | Full-time, Part-time |
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Location | Lockport, NY Lockport, New York |
About this job
AutoZone, the nation’s leading automotive retailer with over 4400 stores in the US and Mexico is looking for Customer Service Rep. candidates in Lockport, NY.
RESPONSIBILITIES
- Provides WOW! Customer Service
- Ensures assigned store tasks are completed in a timely manner on assigned shift
- Operates cash registers and follows established cash handling procedures
- Follows company policies and loss prevention procedures
- Maintains a safe working environment including PPE (Personal Protective Equipment)
- Maintains store appearance and merchandising standards as directed
- Ensures that merchandise is restocked and placed in their respective areas
- Utilizes ZNET to help customers locate merchandise or find suitable alternatives
- Maintains product knowledge and current promotions through AutoZone systems and information sources
- Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
- Utilizes OBDII to read codes from customer’s automobiles
- Ability to diagnose automobile problems and recommend solutions
- Communicates with managers regarding customer concerns and employee matters
- Actively engaged in developing more effective customer service skills
- Adheres to AutoZone dress code
- Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
- Performs other related duties as required
Qualifications
- High School diploma or equivalent
- ASE Certified preferred
- Demonstrates high level of integrity
- Ability to drive customer service
- F/T CSR-ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
- P/T CSR-ability to work agreed upon assigned shifts
- Ability to pass pre-employment Background Check
Job Benefits