Cake Decorator Customer Service

Description

Want a job you’ll LOVE?

Our Create-A-Cake team provides an artistic flare in personalizing sweet treats for our customers. In this area, you’ll work with a team to decorate cakes and other bakery treats while adding those impressive finishing touches to customer orders. If you are looking for a hands-on opportunity to exercise your creativity, this could be the role for you!




How do I make a difference?




Providing Incredible, Knowledge Based Customer Service

• Proactively approach customers, answer any questions they have about products or services offered, and take orders in person and over the phone
• Effectively balance and complete tasks while ensuring customer orders are filled by the promised time

Ensuring High Quality Products & Ingredients

• Thaw, bake, fill, frost, decorate and package a variety of cakes and baked goods
• Follow Wegmans core recipes and techniques when personalizing cakes and making a variety of frostings, creams, and fillings to produce a consistent outcome that meets Wegmans high standards of quality
• Ensure the freshest products are available throughout the day by maintaining product levels in well-merchandised cases, rotating for freshness and pulling outdated products
• Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Living Who We Are

• Support, encourage, and respect co-workers
• Work with supervisor to set and achieve goals for professional development
• Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
• Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Seeking Candidates Who…

• Live our values: caring, respect, empowerment, making a difference, high standards
• Possess teamwork & diversity awareness
• Seek continuous learning opportunities
• Provide incredible customer service
• Ensure food & human safety
• Possess organizational skills
• Provide knowledge based service
• Educate self and others about product knowledge
• Use and explain Wegmans cooking techniques

Preferred Skills and Experience

• Customer service experience, preferably in a food service, grocery or retail setting
• Cake decorating experience

Work Environment

• Work involves continuous interaction with customers and co-workers in a fast-paced environment
• Typical motions include repetitive and sustained hand and arm movements, grasping, bending and reaching
• Responsible for moving and lifting an average of 1 – 10 pounds with a maximum weight lifted of 35 pounds occasionally
• May be exposed to various allergens and work environments including cold, freezing and hot temperatures
• Work includes the safe and proper handling of cake-decorating equipments and mixers
• Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
  

* Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical
and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed

Age Requirement: Must be 18 years or older.

Days/Hours Requirement: Sunday through Saturday for a minimum of 4 shifts weekly between the hours of 6am and 10pm for various shifts. Must have some weekend availability.