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in Downingtown, PA
Front End Entry Level Manager - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Downingtown, 1056 E Lancaster Ave Downingtown, Pennsylvania |
About this job
The job of the Service Team Leader is to supervise and develop a team of Front End employees; and be entrusted with managing the entire store during early morning, late evening and nighttime hours as well as weekend operations.
People (Who We Are)
- Manage performance and develop employees; provide resources, training, feedback, and development opportunities
- Interview, select and hire the best caring, diverse, knowledgeable people
- Lead by example and create a fair, empowering, and safe work environment; maintain & encourage two-way communication
- Preserve our culture, lead with our values, and ensure Wegmans remains a great place to work
Customer (What We Believe)
- Proactively provide incredible service to customer and employee requests; identify service needs; assist all Front End departments with concerns or complaints, use best judgment to satisfy customers
- Monitor lines to minimize wait time, ensure efficient and timely check out; utilize resources to meet customer and business needs
Product (What We Do)
- Educate and ensure employees properly handle products and equipment; ensure food & human safety guidelines are followed
- Seek knowledge and assistance of Department, Area, and Store Management for continued development; help to problem solve operational challenges; relay concerns and consult with managers
Results (What We Measure)
- Manage total store operations during early morning, late evening, nighttime, and weekend hours and in the absence of store or department managers
- Responsible for a team of cashiers, Helping Hands, Maintenance, Service Desk, Accounting, and/or W-kids employees; coordinate activities, prioritize tasks and ensure operations run efficiently
- Assist with development, implementation and create excitement of company initiatives, programs, store, and community events
Work Environment
- Work includes walking, standing for long periods, repetitive hand and arm movements, occasional heavy lifting, bending, climbing and reaching, along with continuous interaction with customers and co-workers. Work involves exposure to various work environments, including temperature changes. Average weight range of items lifted is 5-20 pounds with a maximum weight lifted of 50 pounds rarely. May be exposed to various allergens (things that may cause an allergic reaction)
- Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment
Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.
Preferred Qualifications- Customer Service experience, preferably in a food service industry, grocery or retail setting
- Experience working on the Front End, particularly as a Front End Coordinator
- Front End experience
- Managerial/supervisory experience