Help Desk Technician - TS/SCI W/ poly

Help Desk Technician III

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT

• Researches, creates, modifies, and updates the Self-Service knowledge base.
• Analyzes issues and problems systematically, drawing sound conclusions and translating those conclusions into timely decisions and actions.
• Provide the sharing of best practices, including workshops, one-on-one guidance, and troubleshooting.
• Be able to come up with new innovative ideas to assist the customer base or make applications run smoothly
• Maintain communications on knowledge sharing across the organization and participate in orientation and training sessions.
• Collaborates with others in their own unit and across boundaries. Willing to seek help as needed.
• Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
• Comfortable reaching out to other organizations to gather information needed to complete projects
• Assist the service desk by providing Tier 1 assistance as required by management.
• Proficient in time management. Sets high standards for self; Is committed to organizational goals
• Able to work independently to meet deadlines with multiple projects at once
• Flexibility in daily functions.

WHAT YOU'LL NEED TO SUCCEED:
• Education: High School Diploma/GED
• Required Experience: 2+ years of related experience

Two certifications are required for the program:
1. Security+ CE or another 8570 Cert
2. PWS 9.1 cert

GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

Work Requirements

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Years of Experience
2 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
Security+, CE - CompTIA-Security+ CE

Travel Required
None

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.