Host/Hostess

PASSPORT BAR & GRILL // Store 5300
Baltimore/Washington International
Thurgood Marshall Airport
Concourse E, Space E-1
Baltimore, MD 21240

ROLE PURPOSE

To present a positive first impression of friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.

KEY RESPONSIBILITIES AND ACCOUNTABILITES

• Greet incoming and departing Guests warmly
• Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff.
• Promptly answer incoming calls to the restaurant and provide appropriate service.
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Entertain the wait with Fun, Food and Beverage.
• Tend to special Guest needs and requests.
• Following all relevant brand standards for service
• Food, Beverage and Experience.

QUALIFICATION REQUIREMENTS

• Must be able to pass standard TSA badging requirements to work in the airport and authorized to work in the U.S.
• Friendly and outgoing by nature
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests needs to Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

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