Front Office Coordinator

Job Description

The ultimate goal of the Guest Coordinator is to provide extraordinary hospitality and guest experience to every guest on the phone and in-person. Responsibilities include, but are not limited to: answering the phone with enthusiasm and with a smile, appropriately resolving a guests' expressed and unexpressed needs, providing excellence to guests at check-out and scheduling, and cross-training for all Front Office duties. The Guest Coordinator will demonstrate excellent attention to detail, build positive relationships with guests, and deliver a WOW experience to guests.

Essential Duties & Responsibilities

• Arrive for work and be ready to huddle promptly at 7:30am
• Answer the phones within two rings and with a smile, create telephone encounters, transfer calls to the applicable party
• Rotate as a back-up for guest check-out. Create accurate claims and collect appropriate monies at time of service.
• Share responsibility for phone guest check-out. Ensure payment is processed with correct credit card. Mail invoice and lab orders, if applicable.
• Schedule and modify appointments
• Transfer calls to appropriate departments.
• Make confirmation calls one week in advance for providers
• Keep up to speed with scanning and administrative documents
• Update addresses in EMR, as needed
• Perform medical record requests with required documentation
• Share responsibility for accounts receivable outbound calls and collection
• Build relationships with guests by providing a WOW experience
• Continually looks for ways to surprise and delight guests
• Update tracking for metrics

Hours: Monday-Thursday 7:30am-5/5:30pm; Fridays 7:30am-12/12:30pm

One late night a week until 6:00pm

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Knowledge & Skill Requirements

• Warm, friendly and outgoing personality
• Detail oriented
• Computer skills
• Ability to work independently
• Ability to manage time effectively and work efficiently to complete tasks
• Ability to multi-task
• Ability to prioritize tasks
• College Degree, preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Needs ability to use a keyboard to enter and retrieve data
• Must have good eyesight to view computer monitor and phone
• Must be able to walk up and down staircase throughout the day
• Must be able to lift 20 pounds
• Requires the ability to sit in a desk chair throughout the day
• Must be able to speak and communicate in a clear, articulate manner over the phone and in person
• Must be able to type at least 35 words per minute