Systems Analyst

Under general supervision of the Director, the Systems Analyst consults with users, analyzes, tests and modifies computer systems and programs. Meets and coordinates with internal and external stakeholders to establish project scope, system goals, and requirements. Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

1. Meets and coordinates with internal and external stakeholders to establish project scope, system goals, and requirements.

2. Develops, analyzes, prioritizes, and organizes requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.

3. Translates highly technical specifications into clear non-technical requirements.

4. Manages the set-up and configuration of systems.

5. Defines and coordinates the execution of testing procedures, and develops test cases to serve the overall quality assurance process.

6. Provides documentation of all processes and training as needed.

7. Develops and implements maintenance procedures, monitors systems health, gathers system statistics, and troubleshoots reported errors and alarms.

8. Performs design, implementation, and upgrades of information systems to meet the business and user needs.

9. Implements best practices for scalability, supportability, ease of maintenance, and system performance.

10. Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases.

11. Provides regularly scheduled on-call support as part of the larger team support schedule.

12. Responds to incoming questions in a timely manner. Researches questions and issues and resolves each interaction with customer satisfaction.

13. Attends scheduled meetings and in-services as required for technical and communication training and staying up-to-date with company policies and procedures.

14. Utilizes good judgment and works competently in stressful situations, always treating the customer with respect and dignity.

15. Abides by the HMH Legal Compliance Code of Conduct.

16. Maintains patient confidentiality and appropriate handling of PHI.

17. Maintains a safe work environment and reports safety concerns appropriately.

18. Performs all other related duties as required and assigned.

Requirements

Education: High school diploma or GED required. Bachelor’s degree in Computer Science or Information Technology preferred.

Experience: Four years of experience in information technology and systems analysis required.

License/Certifications: None required.

Required Skills: Strong computer, hardware, software, and analytical skills. Working knowledge of a wide variety of programming languages. Proven ability to assess business needs and translate them into relevant solutions. Strong understanding and knowledge of the principles associated with database maintenance and administration..

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources