Coordinator, Membership

PRIMARY PURPOSE:

The primary purpose of the position is to provide support to the membership team, including membership-related outreach and maintenance of accurate member data across the organization. The individual will assist with recruitment and retention activities for various BIO staff, track outreach and maintain database records, and provide administrative support across the team.

RESPONSIBILITIES:

• Support Senior Manager with annual member outreach and renewal correspondence by tracking outreach and developing status reports.
• Support Senior Manager during dues planning process including researching, tracking, and maintaining company updates and financial information.
• Coordinate processing of membership applications, including research, data entry, and email outreach.
• Coordinate development of company background memos for internal staff use.
• Monitor industry news for updates on BIO members/prospects and report noteworthy items to the team.
• Monitor shared inboxes and provide helpful responses to external inquiries in a timely manner.
• Maintain accurate member data in Salesforce/Fonteva, including company/contact updates and committee rosters.
• Maintain internal membership team files and keep shared folders organized and accessible.
• Assist internal staff with membership reporting inquiries as requested.
• Assist with conference-related activities, including list review and meeting requests.
• Assist with calendar management and scheduling of meetings with potential/existing members.
• Assist with department budget, including reconciling expenses, submitting invoices, and forecasting.
• Assist with Board-level Membership Committee as needed, including scheduling, outreach, and meeting minutes.

REQUIRED BACKGROUND AND SKILLS:

• Bachelor’s degree
• 1-2 years of professional experience; advanced degree/internships taken into consideration
• Education and/or experience in finance/business/marketing preferred; life science/biotech a plus
• Proficiency in Microsoft Office suite.
• Experience with association management system (AMS) and/or customer relationship management (CRM) software a plus.
• Confident, organized individual with ability to prioritize and manage multiple time-sensitive initiatives in a fast-paced setting.
• Outstanding interpersonal skills, strong written and oral communication skills, and ability to work both independently and collaboratively.
• Proactive, self-starter that understands the importance of creating positive, working relationships with colleagues and external constituents.