Alarm Installer (Entry Level)

Job Description

Qualifications:
People who come from a background or education where they have worked with their hands and are mechanically sound provided customer service, and worked outside typically work out much better than people with an office background. They will be covering up to a 90 min radius.

Day-to-day duties:
They will receive training on and be doing the following:

1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
2. Installing window breaks, door units, and smoke detectors.
3. Troubleshooting signal issues to ensure the alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customers on the use of the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PART utilize for each individual job installed PRIOR to closing out the job with the dispatch center.
9. Maintaining accurate truck inventory of ADT products.
10. Provide top-quality customer service.
11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.