Practice Floater (PRN)

Practice Floater

POSITION SUMMARY

• Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments.
• Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements.

QUALIFICATIONS

1. Knowledge, Skills and Abilities
   • Excellent customer service skills.
   • Reads and understands the English language.
   • Ability to think critically and analytically with little or no supervision
   • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
   • Ability to process information and prioritize
   • Possesses exceptional verbal and written communication skills
   • Possesses independent work habits, is self-reliant and self-directed
   • Ability to learn, adapt, and change as required by the job functions
   • Ability to maintain absolute confidentiality of material and information accessed and reviewed
   • Basic computer literacy
   • Ability to move freely, reach, bend, and complete light lifting
   • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
   • Ability to maintain attendance to meet standard job practices

1. Education
   • High School diploma or GED required.
   • Medical terminology, knowledge of insurance and reimbursement procedures preferred.
   • Business courses such as medical terminology, accounting, finance, cash applications, typing, and word processing preferred.
2. Licensure

1. Experience
   • 2+ years Front End Customer Service experience required
   • 1+ years physician practice related experience or equivalent preferred.
   • Knowledge of third party payers, billing requirements and reimbursement methods preferred
   • Prior accounts receivable, collections, or billing experience preferred.

1. Interpersonal skills

1. Essential technical/motor skills
2. Essential physical requirements
   • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - >75%

1. Essential mental requirements

1. Essential sensory requirements
2. Other
   • Experience with Microsoft Word and Excel preferred.
   • Excellent customer service skills required.
   • Bilingual, Spanish fluency, both written and speaking skills desired.

1. Equipment used

OTHER QUALIFICATIONS

1. Exposure to hazards (body fluid exposure level)
   • Level III

1. Age of Patient Populations Served
   • No patient contact - none

STANDARDS OF PERFORMANCE

• CRMC employees are devoted to serving our customers – including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special.

1. Courteous – Employee is courteous in interactions with customers – patients, physicians, fellow-employees and our community.
2. Respectful and Confidential – Employee respects the rights of privacy of our patients. Ensures cultural differences are respected.
3. Responsive – Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers.
4. Gratitude and Attitude – Employee’s behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it.
5. Pride, Ownership, and Image – Employee accepts all the rights and responsibilities of being a part of the CRMC family.
6. Communication – Employee is personally accountable for positive communication with the customer – patients, family members and co-workers.
7. Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work – saving lives.

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.
  • Appropriately schedules patient appointments by following the practices procedures for scheduling/ rescheduling. Notifies patient of appropriate payment requirements.
  • Ensures patient flow is professional, patient friendly and within department established time standards.
  • Ensures all required forms are in the chart prior to the patient receiving services. Obtain authorized signatures on all required forms including HIPPA, records release, annual, colpo, postpartum, ACOGS, etc.
  • Ensures schedule for the next day is printed and the charts are pulled and available.
  • Collects account deposits on patient's estimated or prior balances, co-pays, co-insurance and unpaid deductibles. Implement and comply with the financial policy guideline for payment arrangements.
  • Issues account receipts and ensure cash drawer balances accurately daily.
  • Keeps up to date on requirements from each insurance payor (Medicare, Medicaid, Commercial or private payors, Tricare, etc.) Adhere to external agency regulations.
  • Distributes appropriate information to patients according to pay source, including to, but not restricted to Medicare, Medicaid, and Champus.
  • Facilitates patient paper flow for accurate and complete medical records, financial forms, and patient admission.
  • Keeps abreast of current regulatory requirements including all state, federal and JCAHO regulations.
  • Maintains confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Releases information in accordance with established privacy guidelines.
  • Refills supplies in copier, printer and fax machines at the end of each day.
  • Presents neat appearance in proper attire and identification as required by hospital policy.

EDUCATION AND COMPETENCY

• Attends all mandatory and department-specific education and training programs as required.
• 
  Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards.
• 
  Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations.