Director of Collections and Lending Services

*An Inspiring Culture *Generous Benefits *A Feeling of Purpose*

Red Rocks has it all!

A career at Red Rocks helps you live purposefully while igniting joy and inspiring others!

As a credit union, Red Rocks is more than a financial institution. We are a member-owned financial cooperative that relentlessly cares for others, stays focused on doing the right thing, and is committed to serving our members and community.

Pretty great, right? You could be a part of it all! Red Rocks is a dynamic and energizing place to work, and not just because of the inclusive culture.

Top Reasons to Join Our Team:

• Flourish in a culture of servant leadership where we relentlessly care for others.
• Thrive in an environment where we do the right thing with excellence and integrity.
• Partner in our unwavering commitment to the good of humanity.
• Collaborate to drive innovative financial solutions through World-Class Technology.
• Enjoy a purpose-driven organization that ignites joy, empowers impact, and inspires good.

We relentlessly care for your whole person. How so? At Red Rocks Credit Union, we offer the following wellness benefits:

• Physical Wellness
  • Medical insurance
  • Employer paid Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance for employees
• Financial Wellness
  • Employer match for 401(k) with no vesting period
• Self-Care
  • Flexible Paid Leave
  • Birthday PTO
  • Mental Health Days
  • Volunteer Day
  • Floating and sick days for new hires
  • Milestone Bonuses
  • Required five consecutive days off each year

Are you looking to be part of an organization whose purpose is to make a lasting impact in our community? Red Rocks Credit Union may be the place for you!

Apply now and get ready to rock your career!

We are looking for a Director of Collections and Lending Services to join our team. could that be YOU?! Let's find out...

• Do you consider yourself to be a leader that enjoys motivating and coaching others?
• Do you stay abreast of trends in consumer and real estate lending and are able to apply them to create department efficiencies?
• Are you able to resolve escalations quickly and effectively?
• Do you long to work in an organization dedicated to fulfilling the hopes, dreams and aspirations of its membership and employee base?

If you enthusiastically answered "Yes" to the questions above, this might be the Director of Collections and Lending Services position for you.

Here's the short list of typical responsibilities (not exhaustive, of course):

• Leads the daily operations of the Loan Servicing team to include loan processing, loan servicing and default management functions.
• Assigns and monitors tasks of direct reports, provides training, sets schedules, ensures policies and procedures are followed, and deadlines are met.
• Improves operations by implementing efficiencies in systems, processes, and procedures. Understands duties and functions of direct reports.
• Sets strategic goals with direct reports that align with corporate strategic initiatives. Provides vision and direction for team assigned tasks. Reports progress towards goal achievement to management. Provides individual guidance and feedback through ongoing coaching and regular monthly dialogues.
• Oversees and manages the delinquent loan portfolio including identifying and executing specific strategies to be pursued, routine loan collections, loan reviews, and real estate collections to include a strong relationship with third party servicers. Identifies trends and quality elements of risk including delinquency, bankruptcy, repossessions, foreclosures, and liquidations.
• Conducts credit analysis and monitoring activities including regular loan review analysis, dealer loss ratios and trends, underwriter quality, home equity risk analysis and financial reporting to management.
• Completes ongoing reviews and audits of loan documents and lending processes. Collaborates with the VP of Lending to develop, recommend and implement lending policies, procedures, products, and service level standards for improvement and efficiency.
• Ensures lending servicing compliance with regulations, company policies and operations standards to protect credit union asset quality and minimize losses.
• Serves as first point of escalation to resolve escalated issues quickly, efficiently, collaboratively, and in a positive manner.

Desired Performance Competencies:

• Continuous Improvement
• Communication
• Emotional Intelligence Essentials
• Aligning Performance for Success
• Creating a Culture of Trust
• Customer Focus
• Strategic Planning
• Business/Functional/Technical
• Core Values - Upholds and Demonstrates: Relentless Care for Others, Do the Right Thing and Do it Well, Engaged Collaboration.

Last, but not least, here are the typical qualifications for this position:

• Requires three to five years of similar or related experience.
• Requires one of the following: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree.