Field Sales Technician

The Field Sales Technician serves as a technical resource to the Regional Sales Managers in the sales process when complex and technical equipment, services and applications are involved. This position is full-time remote reporting to the Service Manager in our Phoenix, AZ corporate office to support the needs of our dealers.

To succeed in this position, the candidate must have a solid technical understanding of Large Format Printers and accessory products compiled with a sociable and outgoing personality to build rapport with dealers.

Responsibilities

• Work closely and build relationships with customers.
• Receive inbound service calls from MUTOH America Inc. authorized dealers to assist in the evaluation of hardware and software issues.
• Provides technical training on large format printers, cutters, RIP software and applications.
• Train the dealers on the functionalities of MUTOH printers, hardware, and software.
• Provides expertise and technical support to Regional Sales Teams.
• Ensures that dealer's technical needs are met, which may include product and application training.
• Conduct onsite installation of large format printers and accessories.
• Attending industry trade shows, customer open houses to support sales efforts.
• Travel up to 50%+

Qualifications

• Two to four years of experience as a large format technician.
• Training on Large Format Printers and Plotters (MUTOH preferred) or sales experience a plus.
• Excellent verbal and written communication skills to interpret technical terms.
• Excellent problem-solving skills.
• Excellent sales and customer service skills with a proven ability to explain technical products to non-technical or technical audiences.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient in Photoshop and Adobe Illustrator, a plus.
• Requires valid driver's license, clean MVD, successful background clearance.