Assistant Managers

Benefits:
Flexible scheduling to meet your needs
Paid on the job training provided
Growth potential we promote from within
Free meals and employee discounts
Medical/Dental/Vision benefits and 401k with employer match
Employee referral program up to $100 cash

Summary
The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to
develop a team of dedicated people delivering great and friendly guest experiences and profitable top
line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities
assigned by the Restaurant Manager.
Responsibilities Include
Team Environment
Assist to recruit, hire, onboard and develop employees
Communicate job expectations to employees
Hold team members accountable for their behavior and performance, addressing concerns
promptly
Support the development of team members
Operational Excellence
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and
sanitation guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Help prepare and complete action plans; implement production, productivity, quality and guest
service standards
Review guest feedback and restaurant assessment results and implement action plans to drive
system improvements
Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Drive sales goals and track results
Skills/Qualifications
Fluent in English Restaurant, retail, or supervisory experience
Basic computer skills At least 18 years of age (where applicable)
Basic writing skills High School diploma, or equivalent
Math and financial management
Competencies
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this
knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employees strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and
resources
You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

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