Manager of Information Technology and Infrastructure

5. Collaborates with business users to identify hardware and software solutions to further enable the business.

6. Assists Director of IT in budget, revenue, expense and capital expenditure plans, and monitors progress.

7. Serves as backup to the Senior Systems Administrator and assists as required by the position to include the administration of systems and other duties as needed.

8. On-call hours (nights and weekends) are required on a rotating basis.

9. Assists in the strategic roadmap vision for IT.

GENERAL MANAGEMENT RESULTS

1. Maintain staff by recruiting, selecting, orienting, and training employees, maintaining a safe and secure work environment, and developing personal growth opportunities.

2. Mentor staff by providing individual guidance and technical expertise.

3. Work with the risk management department to conduct random audits of employees' work.

4. Accomplish staff job results and departmental goals by coaching, counseling, and disciplining employees; communicating job expectations; effectively scheduling staff to meet the credit union's needs; planning, monitoring, and appraising job results; conducting training; initiating, coordinating, implementing, and enforcing systems, policies and procedures; and keeping supervisor updated on issues on a regular basis.

5. Complete operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures; keeping supervisor informed of problems and solutions.

6. Maintain department policies and procedures by assessing practices, identifying strengths and weaknesses, and recommending changes to the supervisor.

7. Maintain operations by initiating, recommending, coordinating, and enforcing operational and personnel policies and procedures; and coordinating, developing, and maintaining comprehensive procedures for each position in the operational area of responsibility.

8. Manage diversity in the workplace by understanding, supporting, and practicing equal employment opportunity regulations and participating in all mandatory training regarding this and related topics.

GENERAL STAFF RESULTS

1. Maintain member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.

2. Engage in problem resolution by clarifying the member's and/or employee's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.

3. Comply with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.

4. Comply with federal, state, and local regulations and legal requirements by enforcing and adhering to requirements.

5. Maintain professional and technical knowledge by maintaining an awareness of competitors' rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.

6. Contribute to a team effort by accomplishing corporate and individual goals and other related results as needed.

KEY COMPETENCIES

• Professionalism in all communications.

• Commitment to the Credit Union movement and philosophy.

• Integrity in all actions.

• Ability to identify the needs of the member and provide services to meet those needs.

• Accountability to established metrics and performance goals.

• Demonstrate the following key leadership attributes: Collaboration and Teamwork, Professional Responsibility, Courage and Respect, Development of the Team, and Planning for the Future.

MINIMUM REQUIREMENTS

• 3-5 years of similar or related experience in a management role.
• Expert knowledge of computer hardware, software, networking, web design, server infrastructure, and data centers.
• Bachelor's degree or equivalent experience
• Experience with Active Directory, Group Policy Objects, Virtualization, and Cybersecurity.
• Ability to define problems, collect data, establish facts and draw conclusions in an IT environment.
• Ability to travel to branch locations to maintain systems.
• Ability to motivate and influence others, foster sound relationships, present a trustworthy and diplomatic image, and engage effectively with others.
• Ability to define problems, collect data, establish facts and draw conclusions while dealing with a variety of abstract and concrete variables.
• Ability to write reports, correspondence, policies and procedures.
• Ability to work independently.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to work mostly indoors in a climate-controlled office setting; infrequently however, the employee will be working in a Datacenter that is fan cooled to low temperatures. The noise level in the work environment is usually moderate except when in the Datacenter or Server Rooms where the noise level can be high.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and the continuous need to use auditory perception, memory, and reasoning ability.

*The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description.

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UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters is. Please also see the 2015 Supplemental EEO Poster.

The Credit Union leadership recognizes that to achieve its vision and mission, it must embed the values of Diversity, Equity, and Inclusion (DEI) in all aspects of the Credit Union's work. Together, the staff, membership and communities are diverse and as such, the Credit Union must reflect and respect that diversity. The Credit Union's leadership recognizes and believes when an organization's leadership and staff are representative of the people that it serves, it can better meet its vision and mission. Further, the Credit Union leadership believes that it benefits when diverse perspectives are represented, respected and included among the discourse and decision-making that takes place at the Credit Union, and with and among its staff, membership and communities.

Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contactto let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office). To be eligible for the program, employees must complete a minimum of 6 months of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.