Managers

Benefits:
Flexible scheduling to meet your needs
Paid on the job training provided
Growth potential we promote from within
Free meals and employee discounts
Medical/Dental/Vision benefits and 401k with employer match
Employee referral program up to $100 cash

Summary
A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her
team to deliver great and friendly guest experiences, operational excellence and for helping to build
profitable top line sales. They are responsible for the overall operation of the restaurant according to
Dunkin Donuts standards, franchisee standards and in compliance with all applicable laws.
Responsibilities Include
Team Environment
Hire, train and develop their employees
Communicate job expectations to their employees
Plan, monitor, appraise and review their employees job performance
Provide coaching and feedback; disciplines when appropriate
Operational Excellence
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and
sanitation guidelines; comply with all applicable laws
Ensure Brand standards and systems are executed
Prepare and complete action plans; implement production, productivity, quality and guest service
standards
Complete audits and implement plans to drive system improvements
Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Set sales goals and track results
Skills/Qualifications
Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma, or equivalent
Competencies
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this
knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employees strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and
resources
You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

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