Video series: What does customer service mean to you?
"What does customer service mean to you?"
It's one of the common job interview questions that stumps a lot of job seekers, but it shouldn't. Be honest. Don't say what you think the interviewer wants to hear – really put yourself in the customer's shoes. What's an example of excellent customer service you've received before? Think back on what made that experience memorable and what exactly the worker did to help. Your answer should also reflect the customer service skills you have.
Stay away from answers like:
“Customer service means doing exactly what's in my job description. Since I'm going to be a cashier, ringing up their items is all I have to do.”
“It means helping the customer – but they better have a good attitude and not annoy me with corny jokes.”
“Customer service means serving the customer. Duh!”
You want your answer to include some elements of:
3) Product awareness
“Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”