Cashier - Frequently Asked Questions

Even if you have some or many of the skills and proficiencies above that you’ve listed on your resume, there are a number of skills you’ll be able to learn or improve upon when you work as a cashier:

• Additional POS system knowledge

• Basic accounting and money skills, cash management and other payment transactions

• Computer literacy 

• Familiarity with the retail industry and environment, including products, inventory tracking, seasonal promotions, etc.

• Customer service and interpersonal skills 

• Flexibility

• Punctuality and time management skills

• Attention to detail

• Ability to stay calm and composed in stressful situations, and de-escalate negative situations

• Problem solving

• Creativity 

• Sales experience

A good cashier should have qualities and skills to manage financial transactions and provide exceptional customer service in a fast-paced environment. You should be friendly and make customers feel comfortable, as well as be able to answer questions and resolve problems. 

You should enjoy working with customers, helping others and multitasking, and be ok with the concept that your day-to-day tasks and interactions can vary each shift. You should also feel comfortable with handling money and basic math, as processing transactions will likely be a large part of your role.

A cashier is a customer service professional responsible for the daily operations of a retail or department store. Some of the duties cashiers typically have are:

• Operating cash registers, product scanners and payment machines to facilitate customer purchases

• Collecting payments from customers

• Learning the layout of the store and providing customers with quick responses to questions about product locations

• Helping bag customer purchases as they’re scanned

• Completing simple mental mathematics for calculating tax and issuing change for purchases